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Refund policy

CHANGES

You have 30 days from the shipping date to make a change to your purchase.

You can change the size or color of your items. If you prefer an exchange for a different garment, you must request a return and make a new purchase.

Changing an item purchased at Complementabarcelona.com is very simple. You can do it in the store or request the change online. You only need the proof of purchase and the item to exchange (in perfect condition and in its original packaging).

If you decide to request the change ON.LINE, you must access the request return section. You will need to include the details of your order, and the pickup options. Once we receive the item, we will exchange or refund it (not the return costs).

  • Online exchange will not be available for purchases made with a gift voucher.

You can find more information about the Policy of Changes and Returns or the right of withdrawal in our conditions of service