Refund policy

Returns & Exchanges

Changing an item is very easy. You can do it in the store or request the change in our On.Line store .

You have 30 days from the shipping date to make a change to your purchase (that includes the 14 legal days of rejection)

You only need the proof of purchase and the item to exchange (in perfect condition and in its original packaging).

If you decide to request the change ON.LINE, you must access the request return section. You will need to include the details of your order, and the pickup options. Once we receive the item, we will exchange or refund it (the return costs are NOT returned, unless it is a defective product).

  • Online exchange will not be available for purchases made with a gift voucher.

You can find more information about the Policy of Changes and Returns or the right of withdrawal in our conditions of service