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Privacy policy

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information that you give us. (name, address, email, and other information necessary to give you the service you require)

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing:With your permission, we may send you emails about our store, new products and other updates


SECTION 2 - CONSENT

How do you get my consent?

When you give us your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, it is implied that you agree to the collection and use only for that specific reason.

If we ask for your personal information for a secondary reason, such as marketing, we will ask for your express consent, and we will give you the opportunity to refuse.

How can I withdraw my consent?

No problem, if after having accepted you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at clients@complementa-es.com or by writing to:DESCLAUS SLU c. great of grace, 199 | 08012 Barcelona, | Spain


SECTION 3 - DISCLOSURE

We may disclose your personal information if required to do so by law or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payments

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, the information is erased.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their service providers.

For a clearer overview, you may also want to read the Shopify Terms of Service here or Privacy Statement here .


SECTION 5 - THIRD PARTY SERVICES

Once you leave our store's website or redirect to a third-party site or application, you are no longer being regulated by this Privacy Policy or the Terms of Service of our website.

In general, the third-party services we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide us, payment platforms and transportation, for example.


However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information that we are required to provide to them for purchase-related transactions. For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you wish to proceed with a transaction that involves the services of a third party, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

By way of example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.


Links

When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.


SECTION 6 - SAFETY

To protect your personal information, we take every precaution and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

IF you provide us with your credit card information, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.
COOKIES

Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are of legal age in your state, country or province of residence.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to contact you.



QUESTIONS AND CONTACT INFORMATION

If you want to:access, correct, or have us delete any personal information we have about you, register a complaint, or want more information, you can contact us:

Post mail

Complements (desclaus, slu) | c. Gran de Gracia, 199 | 08012BArcelona | spain

Email

clients@complementa-es.com